Complaint Handling Process

We know that sometimes things do not go the way they should. If there is something about our products or services that you aren’t happy with at Swan Hill Toyota, then let’s work together to see if we can resolve it quickly and easily.

Please raise any complaints or concerns with the department manager. They can be contacted via email or you can call on (03) 5033 2800 during business hours. The department manager will be your ongoing contact person whilst your complaint or concern is being dealt with.

Alternatively you can contact the relevant department manager by calling the dealership on (03) 5033 2800 during business hours

We know that sometimes things do not go the way they should. If there is something about our products or services that you aren’t happy with at Swan Hill Toyota, then let’s work together to see if we can resolve it quickly and easily.

Please raise any complaints or concerns with the department manager. They can be contacted via email or you can call on (03) 5033 2800 during business hours. The department manager will be your ongoing contact person whilst your complaint or concern is being dealt with.

Alternatively you can contact the relevant department manager by calling the dealership on (03) 5033 2800 during business hours

Complaint Handling Process

We know that sometimes things do not go the way they should. If there is something about our products or services that you aren’t happy with at Swan Hill Toyota, then let’s work together to see if we can resolve it quickly and easily.

Please raise any complaints or concerns with the department manager. They can be contacted via email or you can call on (03) 5033 2800 during business hours. The department manager will be your ongoing contact person whilst your complaint or concern is being dealt with.

Alternatively you can contact the relevant department manager by calling the dealership on (03) 5033 2800 during business hours

Before contacting us, we will need your help to provide some information so we can assist you:

Personal Details

Including your name, address, phone number and email.

Vehicle Identification

Vehicle identification number (VIN) and/or registration details.

Details of your Complaint

Please include as much information as possible.

Once we have received your complaint we will:

Acknowledge it within 2 business days,

Advise you of an indicative timeframe in which you can expect an outcome,

Gather information, engage relevant departments and conduct an investigation into your complaint,

Lastly we will advise the outcome of your complaint and any further steps if required,

Unfortunately, there will be instances when our resolution to your complaint might not align with your expectations. Swan Hill Toyota is committed to helping you resolve any issues or complaints as quickly as we can in accordance with Customers’ rights under the consumer guarantees in the Australian Consumer Law (ACL). You are welcome to request a review which we can facilitate on your behalf through Toyota Australia. Should you still be dissatisfied with the outcome, your next step is to contact.

State or Territory Consumer Protection Details or seek independent legal advice

Acknowledge it within 2 business days,

Advise you of an indicative timeframe in which you can expect an outcome,

Gather information, engage relevant departments and conduct an investigation into your complaint,

Lastly we will advise the outcome of your complaint and any further steps if required,

Unfortunately, there will be instances when our resolution to your complaint might not align with your expectations. Swan Hill Toyota is committed to helping you resolve any issues or complaints as quickly as we can in accordance with Customers’ rights under the consumer guarantees in the Australian Consumer Law (ACL). You are welcome to request a review which we can facilitate on your behalf through Toyota Australia. Should you still be dissatisfied with the outcome, your next step is to contact.

State or Territory Consumer Protection Details or seek independent legal advice

Once we have received your complaint we will:

Acknowledge it within 2 business days,

Advise you of an indicative timeframe in which you can expect an outcome,

Gather information, engage relevant departments and conduct an investigation into your complaint,

Lastly we will advise the outcome of your complaint and any further steps if required,

Unfortunately, there will be instances when our resolution to your complaint might not align with your expectations. Swan Hill Toyota is committed to helping you resolve any issues or complaints as quickly as we can in accordance with Customers’ rights under the consumer guarantees in the Australian Consumer Law (ACL). You are welcome to request a review which we can facilitate on your behalf through Toyota Australia. Should you still be dissatisfied with the outcome, your next step is to contact.

State or Territory Consumer Protection Details or seek independent legal advice

State level:

Victoria

Consumer Affairs Victoria

Consumer Affairs VIC

We also recommend reviewing the information provided by the ACCC for more information on your consumer rights. Regardless of whether of your feedback is positive or negative, it will greatly assist our dealership and provide an opportunity to ‘kaizen’ or continuously improve our service to you. Kaizen forms one of the key pillars of Toyota globally – there is always a better way and we aim to deliver this to you at Swan Hill Toyota.

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Dealer Location*

Full Name

Email

Phone

Comments

Note: Fields marked with * are mandatory.

I agree with the website Terms of Use and that my information will be handled by the Dealer and OneToyota in accordance with the Dealer Privacy Policy.

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Complaint Handling Process

Complaint Handling Process

Before contacting us, we will need your help to provide some information so we can assist you:

Before contacting us, we will need your help to provide some information so we can assist you:

Personal Details

Vehicle Identification

Details of your Complaint

Once we have received your complaint we will:

Once we have received your complaint we will:

State level:

Get in touch

Your Contact Details

Enquiry Submitted

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